Effective Date: May 24, 2025

Company: Swayze Marketing LLC DBA Swayze CRM (“Swayze CRM”)

Website: https://swayzecrm.com

1. Acceptance of Terms

By subscribing to or using any services provided by Swayze CRM—including our CRM software, AI tools, automations, templates, integrations, and training resources—you ("Client") agree to be bound by these Terms and Conditions, our Privacy Policy, and any applicable service-level agreements.

If you do not agree to these terms, you must discontinue use of the service immediately.

2. Subscription Plans & Usage Credits
Plan Tiers & Credits:
Plan Monthly Credits Included Credit Rollover

BASIC$10/month (email/SMS usage)❌ No rollover

PREMIUM$50/month (email/SMS usage)❌ No rollover

KING$100/month (email/SMS usage)❌ No rollover

Credits can be used toward email, SMS, calls, and certain AI services. Credits do not roll over and are forfeited if unused by the end of your billing cycle.

3. Usage-Based Charges

All usage beyond your included credits is billed at the following rates (subject to change):

📲 Messaging & Calls (U.S.)
ServiceRate

Outbound Calls$0.021 / min

Inbound Calls$0.0128 / min

SMS (Segment)$0.0119 / segment

📧 Email

Service Rate Email Sent$0.001 / email

⚙️ Automations & Verifications

Service Rate Premium Workflow Actions$0.015 / action

Email Verifications $0.0037 / verification

🧠 AI & Automation Tools

Feature Rate

Content AI (Text)$0.135 / 1,000 words

Content AI (Image) $0.09 / image

Workflow AI (GPT-4/4o)$0.045 / execution

Workflow AI (GPT-3.5)$0.0225 / execution

Conversation AI (Message) $0.03 / message

Conversation AI (Voice Call)$0.195 / min

Funnel AI $1.485 / funnel

Reviews AI$0.12 / response

🌐 Other Services

Feature Rate

WhatsApp Conversation $0.111 / conversation

Domain Purchase $15 / domain per year

Auto-Complete Address (Search) $0.0045 / result

Auto-Complete Address (Select) $0.0079 / selection

4. No Refund Policy

All sales are final. We do not offer refunds or partial refunds for any subscriptions, usage, or service fees.

You are responsible for cancelling your plan before your next billing date to avoid renewal charges. No retroactive refunds will be granted.

5. Cancellation Policy

Clients may cancel or pause their subscription at any time. Cancellations must be completed before your next billing date

by navigating to:

Settings > Company Billing

in your Swayze CRM account.

After cancellation, your account will remain active through the end of the current billing period. You will retain access until that time. Annual plans will cancel at the next billing cycle. No refunds or partial refunds will be made for annual or monthly plans.

6. A2P 10DLC SMS Compliance

To send SMS using our platform, you must comply with current A2P 10DLC regulations. Swayze CRM will handle the registration process on your behalf, but you are required to complete our A2P form and provide:

EIN (Employer Identification Number)Legal Business NameIndustry/Use CaseMessage Samples

Failure to provide accurate and complete information may result in blocked SMS delivery. A2P registration and messaging fees apply and are non-refundable.

7. Ownership of Data

Any leads, contacts, or client data entered by you remains your sole property. Swayze CRM will

never access, share, download, or sell your data without explicit permission. Access may be granted temporarily to troubleshoot technical issues or provide requested support.

All data is stored in a secure, with optional HIPAA-compliant environment (per written request)

8. Confidentiality & Intellectual Property Protection

All CRM configurations, templates, automations, scripts, and training materials are the intellectual property of Swayze Marketing LLC and are protected by U.S. and international copyright laws.

You agree:

Not to copy, clone, resell, or redistribute Swayze CRM intellectual property. Not to transfer sub-accounts to another CRM or platform for replication. Not to give access to 3rd parties for the purpose of duplicating assets.

Violation of these terms may result in immediate termination of service and legal action.

9. Artificial Intelligence Use Terms

AI-generated content and tools are provided "as is" and for informational or creative purposes only.

Use at your own discretion.Swayze CRM does not guarantee exclusivity or accuracy. Generated content may be similar to outputs provided to other users. Users are encouraged to disclose AI usage when publishing content. A.I tools must be used with user discretion.

10. Disclaimers

Swayze CRM provides all services "as is" without warranty or guarantee of any kind.

We are not responsible for:

Loss of data

Missed messages or calls

Delayed delivery due to 3rd party carriers

Business losses or downtime resulting from software use

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted publicly and apply immediately. Continued use of the platform constitutes acceptance of the revised terms.

12. Governing Law

These Terms are governed by the laws of the

State of South Carolina without regard to conflict of law principles.

13. Contact Information

Swayze Marketing LLC DBA Swayze CRM
Greer, SC 29651

Email:

[email protected]

Website:

https://swayzecrm.com